Refund policy

Within 14 days

You can have a full refund within 14 days of buying Hyper Widgets, Starter, Pro or the Hyper Family pass, and within 14 days of a yearly renewal. You don’t need to give a reason.

How to ask

• Email hello@frustratedlabs.com from the address you bought with, or include your order number (it’s in your receipt); or
• use the link in your Paddle receipt, or paddle.net, where Paddle looks up your order.

Paddle.com, our reseller and Merchant of Record, sends the refund to the card or account you paid with. It usually arrives within 5 to 10 working days, depending on your bank.

After a refund

The refunded licence is no longer yours to use; please remove it from your Mac. A refunded yearly plan doesn’t renew.

After 14 days

Write to us anyway if something isn’t right: we’d rather fix it, and we look at every request.

Last updated 6 November 2026